Terms and Conditions Overview

Welcome to the official 1win Pakistan Terms and Conditions. This document defines the legal agreement between 1win and its users in Pakistan who access our services via the official website or mobile application. Please read these terms carefully to understand your rights, responsibilities, and limitations while using the platform. By creating an account or placing a bet, you confirm that you agree with all provisions stated herein.

Key Definitions

To avoid ambiguity, we define key terms used throughout this document:

• User/Player: Any individual who registers and uses 1win services.
• Account: A unique personal profile registered by the user on the 1win platform.
• Bet: A financial wager placed by a user on sports or other events available on the platform.
• Platform: The official 1win website and mobile application.
• Company: Refers to 1win and its legal operating entity.
• Verification: The process of confirming a user's identity and eligibility.
• Odds: Numerical representations of potential winnings for a particular bet.
• Fraudulent Activity: Any manipulation, unfair play, or violation of 1win rules.

User Eligibility and Requirements

To use the 1win platform legally and responsibly, users must meet several eligibility criteria.

1. Age Requirement: Only individuals 18 years and older may create an account and use the platform.
2. Jurisdiction: Users must reside in jurisdictions where online betting is not explicitly prohibited.
3. Personal Responsibility: Users are solely responsible for determining whether online betting is legal in their local jurisdiction.

These requirements are in place to ensure that users engage with the platform in accordance with local laws and global best practices.

Account Registration and Verification

The following rules explain how to create a 1win account and verify your identity to maintain platform security and compliance.

1. Single Account Rule: Each user may register only one account. Duplicate accounts will be blocked without notice.
   
   
2. Registration Requirements:
   — Valid email address or mobile number
   — Accurate personal data
   — Acceptance of these Terms and Conditions
   
   
3. Verification Process:
   — The Company may require identity documents (e.g., national ID, utility bill).
   — Verification is mandatory for withdrawal of funds and may be requested at any time.
   — Failure to complete verification may result in account suspension.
   
   
4. Account Security:
   — Users must keep their login credentials confidential.
   — Any suspicious activity should be reported to support immediately.
   
   

Proper registration and verification protect users from fraud and help ensure responsible gaming behavior.

Rules of Sports Betting

The betting section outlines how wagers are accepted, calculated, and settled on the 1win platform.

1. Bet Acceptance:
   — Bets are accepted online only through the website or mobile app.
   — Once confirmed, bets cannot be cancelled by the user.
   
   
2. Types of Bets:
   — Single
   — Accumulator
   — System
   — Live (in-play)
   
   
3. Odds and Calculations:
   — Odds are determined by the platform and subject to real-time adjustment.
   — Winnings are calculated by multiplying the bet amount by the odds.
   
   
4. Bet Settlement:
   — Results are based on official sources only.
   — In case of event cancellation, the bet is refunded.
   
   
5. Errors:
   — In the event of a clear technical or human error, the Company reserves the right to void the bet.
   
   

These rules ensure transparency, fairness, and trust in the sports betting process.

Prohibited Actions on the Platform

To maintain a secure and fair environment, certain actions are strictly forbidden on the 1win platform. Below is a non-exhaustive list of such violations:

• Creating multiple accounts;
• Betting collusion or syndicate betting;
• Use of automated tools or bots;
• Attempting to manipulate odds or event outcomes;
• Identity fraud during verification;
• Engaging in money laundering or using stolen payment instruments;
• Exploiting technical vulnerabilities of the platform.
• Violating these rules may lead to severe consequences, including account termination, loss of funds, and possible legal repercussions.

Financial Operations: Deposits and Withdrawals

This section provides an overview of how financial transactions are managed on the platform, including deposits, withdrawals, and associated requirements.

1. Deposit Rules:
   — Minimum deposit amount depends on the chosen payment method.
   — Deposits must be made from accounts owned by the user.
   — Bonus funds may be applied upon deposit per the bonus policy.
   
   
2. Withdrawals:
   — Users must complete full verification before requesting a withdrawal.
   — Withdrawals are processed within 72 hours, depending on the method.
   — The Company may request additional documents for large transactions.
   
   
3. Fees and Limits:
   — 1win does not charge internal fees, but third-party providers may.
   — Withdrawal limits vary by method and user status.
   
   
4. Currency:
   — The default currency for Pakistani users is PKR.
   
   
5. Security Measures:
   — Suspicious transactions will trigger manual review and possible suspension.
   
   

These procedures are designed to ensure smooth, compliant, and secure handling of user funds.

Dispute Resolution and Complaints

In the event of disagreement or dissatisfaction, 1win offers users a clear process for resolving issues with fairness and transparency.

1. Contact Support: Users must first contact 1win Customer Support through official channels.
   
   
2. Complaint Procedure:
   — Submit a written complaint via email including all relevant evidence.
   — The Company will respond within 10 business days.
   
   
3. Final Decision:
   — The Company’s final decision is binding unless local regulatory bodies dictate otherwise.
   
   
4. Regulatory Cooperation:
   — 1win complies with local laws and licensing requirements, including dispute resolution mandates.
   
   

Users are encouraged to retain all communication records when submitting formal complaints.

Amendments to the Terms and Conditions

To stay aligned with evolving legal and operational standards, 1win reserves the right to update these Terms at any time.

Users will be notified of significant changes via:

• Platform notifications;
• Email communication.

Continued use of the platform after such updates constitutes acceptance of the revised Terms.

Contacting Customer Support

The table below outlines the various methods by which users in Pakistan can contact 1win for help or inquiries.

Method	Details
Email	support@1win.pk
Live Chat	Available 24/7 in the mobile app and site
Social Media	@1winPakistan on Facebook, X (Twitter)

These communication channels are available around the clock to ensure prompt and helpful service for all inquiries.