1win Pakistan Privacy Policy: Your Data Protection Explained

 

Our commitment to legal and secure operations

At 1win, we understand that your trust is our greatest asset. That's why we prioritize your privacy and data security. Our operations in Pakistan are fully compliant with international standards, including GDPR principles. 1win is legally licensed by the Government of Curaçao (License No. 8048/JAZ), affirming our commitment to lawful and responsible operations.

We collect, use, and protect your personal data transparently and responsibly, ensuring your rights and privacy are always respected.

What information we collect

We gather only the data necessary to provide secure, fair, and efficient services. This information falls into three main categories:

Information you provide directly

1. Name and contact details (email, phone)
2. Account credentials (username, password)
3. Identification documents (for KYC verification)
4. Payment details for deposits and withdrawals
5. Communication with customer support

These are the details you directly share with us when using our platform.

Information collected automatically

1. IP address and device information
2. Browser type and operating system
3. Usage data (clicks, page views, time spent)
4. Cookies and tracking technologies

These help us maintain technical functionality and security across the platform.

Information from other sources

1. Public records and databases (for fraud prevention)
2. Payment service providers (transaction verification)

Such data supports regulatory compliance and helps improve service quality.

Why and how we use your personal data

To provide full transparency, here is a detailed overview of the data we collect, why we collect it, and the legal grounds for doing so:

Type of Data	Purpose of Collection	Legal Basis
Personal identification	Account creation, KYC	Contract execution
Contact details	Support communication, updates	Consent, legal obligation
Payment data	Transactions, anti-fraud checks	Legal obligation, legitimate interest
Device and usage info	Platform optimization, security monitoring	Legitimate interest
Cookies	Analytics, preferences, user experience	Consent

This table simplifies the relationship between the data we process and our responsibilities to you, ensuring transparency at every step.

Legal basis for processing your data

We process your information based on:

1. Contractual necessity: To deliver the services you’ve requested.
2. Legal obligations: To comply with AML/CTF regulations and licensing conditions.
3. Legitimate interests: To prevent fraud, enhance security, and improve our services.
4. Your consent: For marketing communications and use of cookies (you may withdraw at any time).

These legal bases ensure that all processing is done in full compliance with applicable laws.

Data sharing and disclosure

Your data may be shared under strict conditions:

1. Within our corporate group for centralized operations and security.
2. With authorized service providers (e.g., payment processors, verification partners).
3. To legal authorities, when required by law or court order.

We never sell your personal data.

This ensures that your data is handled responsibly, with clearly defined limits and safeguards.

Use of cookies and tracking technologies

Cookies help us personalize your experience. They enable:

1. Session management (login status)
2. Analytics and performance tracking
3. Saving language and interface preferences

These small files improve your browsing experience and allow us to serve you better.

You can control cookie settings via your browser at any time.

Your data protection rights

We believe users should be empowered to control their information. Here's a list of your core rights under data protection regulations:

1. Right to access your personal data
2. Right to correct inaccurate information
3. Right to delete your data (under certain conditions)
4. Right to object to data processing for marketing or profiling
5. Right to withdraw consent at any time
6. Right to data portability

Understanding these rights ensures you can take informed action regarding your data. You can always contact us to exercise any of them.

Our security measures

Protecting your information is our top priority. We implement multiple safeguards to ensure your data remains safe:

1. SSL/TLS encryption: Secure transmission of your information
2. Access control: Only authorized personnel can access sensitive data
3. Network protection: Firewalls and intrusion detection systems
4. Data segmentation: Separation of user data from operational systems

These measures are regularly reviewed to stay ahead of threats and maintain a secure environment.

Data retention period

We retain your data only as long as necessary:

1. Account information: As long as your account is active
2. Transaction data: Up to 5 years (as per AML regulations)
3. Marketing preferences: Until consent is withdrawn

This retention schedule allows us to meet legal requirements without retaining data longer than needed.

Children’s privacy

Our services are strictly intended for users 18 years and older. We do not knowingly collect or process data from minors. If such data is discovered, it will be deleted immediately.

This ensures our platform remains compliant and safe for its intended audience.

Changes to this policy

We may update this policy to reflect changes in law or services. Significant updates will be communicated via:

1. Email notification (if applicable)
2. Banner notice on our website

We recommend checking this page periodically to stay informed.

Contact us and exercising your rights

Have questions about your privacy or want to exercise your rights?

📩 Email: privacy@1winpakistan.pk

Our Data Protection Team will respond within 7 business days.

Your data. Your rights. Our responsibility.

At 1win Pakistan, privacy isn't just a policy — it's a commitment.